Welcome to Kitchen & Vine
Kitchen & Vine ("we", "us", "our") is a contemporary Australian restaurant located at 161 Collins Street, Melbourne VIC 3000. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services, including our physical Casino Lounge.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to information collected through our website, reservations, and in-person interactions. The Casino Lounge is a physical, social gaming space and is not an online gambling platform.
Policy Effective Date
This Privacy Policy is effective as of 3 September 2026. We may update this policy from time to time, and any changes will be posted on this page with a revised effective date.
We encourage you to review this policy periodically. Material changes will be communicated via a notice on our website.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected through your use of our website.
- Contact details: name, email address, phone number.
- Reservation details: preferred date, time, number of guests, dietary requirements.
- Correspondence: messages you send through our contact form or email.
- Technical data: IP address, browser type, device information, pages visited, and referring URLs (collected via cookies and analytics).
How We Use Your Information
We use your personal information for the following purposes:
- To process and manage restaurant reservations.
- To respond to your enquiries and provide customer support.
- To send you marketing communications, if you have opted in.
- To improve our website and services through analytics.
- To comply with legal obligations, including those related to our physical Casino Lounge operations (e.g., age verification, responsible service of alcohol).
Disclosure of Your Information
We do not sell your personal information. We may disclose your information to:
- Service providers who assist us in operating our website, processing reservations, or sending communications (e.g., reservation platforms, email marketing services).
- Legal or regulatory authorities when required by law, including those governing our physical Casino Lounge.
- Professional advisers such as lawyers and accountants, where necessary.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use secure socket layer (SSL) encryption for data transmitted through our website. Access to personal information is restricted to authorised personnel only. We regularly review our security practices to ensure they remain effective.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.
- You may also request deletion of your personal information, subject to legal requirements.
- To make a request, please contact us using the details provided below.
- We will respond to your request within a reasonable timeframe.
Casino Lounge Privacy Considerations
Our Casino Lounge is a physical, social gaming space located within our restaurant premises. It is not an online gambling platform, and we do not collect personal information for online gambling purposes.
When you visit the Casino Lounge, we may collect additional information required by law, such as proof of age and identity. We may use CCTV for security purposes in accordance with applicable laws. Any personal information collected in the Casino Lounge is handled in accordance with this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
- Email: [email protected]
- Phone: +61 3 9128 6745
- Address: 161 Collins Street, Melbourne VIC 3000, Australia